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Messages - DispatchMediaGroup

1
Configuration of KonaKart / Promotion - Buy X Get Y
January 16, 2013, 10:24:29 pm
I had a (hopefully) quick question for you KonaKarters out there:

One of our store admins tried to set up a BuyXGetY promo, but wasn't able to set it up quite right.  The goal was to sell Product X at normal price and then automatically add Product Y to their cart at zero price.

When setting up the BuyXGetY promo, there didn't seem to be any way to specify which product might be free or discounted.  Which makes it appear as though perhaps our understanding of that particular functionality is not quite right.  Is this something that'd be better served by setting it up as a Bundle? 

Any insight would be appreciated, thanks!
2
Reporting / Re: Session Expired
September 24, 2012, 06:31:06 pm
No one else has experienced this or has any ideas about it?

I've also created brand new users with new email addresses, etc., and this problem still persists for the new accounts as well.
3
Reporting / Session Expired
September 06, 2012, 05:22:30 pm
I have a specific "power user" account that's set up to allow its user to only run reports within the admin portal.

Recently, that login account does not let the suer run any report, and instead displays the 'Session Expired" page.  I've researched this a bit, and I can see that back at v5.3, the app was altered to check for a non-expired session before running a report for a user.

Well, I've logged this account out, shut down the server, deleted all records from the kk_sso, kk_cookie, and the sessions tables, but to no avail: the exact same issue persists.

I am able to log in as a different user and successfully run any report.  Looking in the logs, I'm not seeing any major (or minor, for that matter) indications as to the cause of this issue.  The only thing I see in the logs that may be of use is a Severe error for the birt webapp not releasing threads correctly.  However, I feel like I remember this log line, and I don't think it's related, especially since I can run a report from another user.

Any idea as to why this is occurring, or how I might get around it?
4
It wasn't only me struggling with this, as I stated before.  And, again, as I said before, there were other posts similar to mine, not exactly the same; although the first and third links do parallel my issue pretty darn closely.  I was not misleading, I was quite clear in what I was having issues with, and I was quite clear in the steps I'd taken to get where I am.

I've considered a support contract, but it's really not necessary.  I have Google to use, some documentation from KonaKart, and I have these forums where I occasionally post a question and sometimes get an answer or help. 

And when I find documentation too difficult to follow, or more likely, sparse, then I post and ask. 
5
You actually hit on the exact issue: the generated javascript file did not have the KonaKart version information in the file name; the original did have that.  No where in the documentation was this mentioned, nor in the forums, which makes it seem like a possible bug. 

Also, not sure why it matters to you that I mentioned that I wasn't the only one having issues with this, however I said that because of the old if-you-have-a-question-others-do-too adage, and also because at the time I was posting, there were other forum posts with no answers and similar questions/issues:

http://www.konakart.com/forum/index.php/topic,1434.msg5718.html#msg5718
http://www.konakart.com/forum/index.php/topic,1631.msg6440.html#msg6440
http://www.konakart.com/forum/index.php/topic,1541.msg6103.html#msg6103
http://www.konakart.com/forum/index.php/topic,1518.msg6027.html#msg6027

The OPC documentation is a little sparse, and the step-by-step guide is hardly that at all; it skips many necessary steps, and unless you're a good googler, know about web architecture well enough, or actually get a helpful answer in forums, you're gonna have a bad time figuring out how to successfully alter the GWT code.
6
Hey KonaKarts,

I've upgraded to the new 6.3.0.0-C version of KK from 5.2...whew!  Part of that process was making all of the same custom changes we made a year or two ago when we first set up KonaKart as out eCommerce solution.

The last leg of the upgrade is the GWT alterations to the One Page Checkout (i.e. OPC) process.  This is where I'm running into problems that I'm hoping an admin or some well-learned KonaKarter can help me out with.

First off, I'm following some of my own documentation from another forum thread at http://www.konakart.com/forum/index.php/topic,1527.msg6044.html#msg6044.  Please let me know if something in that thread is part of what's throwing me off.

Okay, so to the issue: in short, the GWT/OPC changes I've made, compiled, and migrated to the KonaKart server are not being picked up by tomcat - at least it seems that way.  It's like the GWT changes I've made aren't being served.

I've altered the GWTValidation class to show friendly error messages, I've altered the LoginBody file to send the customer off to a custom login page, and I've also updated the Payment method to show 'Credit Card' instead of 'Authorize.net' or some other customer-confusing text. 

I've made these changes under \<konakart>\custom\onepagecheckout and compile according to the documentation at http://www.konakart.com/docs/OPC.html.  Since I'm running a headless Linux installation, I simply call $>..\bin\kkant compile in order to skip the GUI thingy.  I've also used ant instead of kkant during my development, but it doesn't seem to make any difference - let me know if that's a dangerous/naive/ignorant assumption to have made.

Then, I copy the resulting files from war\com.konakart.Konakart to \<konakart>\webapps\konakart\, overwriting as necessary.  And then I also copied resulting files from war\WEB-INF to \<konakart>\webapps\konakart\WEB-INF\

I restart KonaKart and it functions exactly like it did before.  I can see the numerous new .js and .html files, I can see the new class files at \<konakart>\webapps\konakart\WEB-INF\classes\com\konakart\, and from what I know of class-loading mechanisms for Tomcat, those class files and such should be getting picked up...but they're not.

Could someone please help me figure this out?  I know I can't be that far away from success, and I know I'm not the only one struggling with this.  Please let me know if there are assumptions making me go wrong, if there are known bugs or issues, etc.  I am very appreciative of any help from fellow KonaKarts, admins, or joe-schmoes.  Thanks guys!
7
is anyone able to help me understand his better, please?  i'm not a dunce, but i'm obviously not picking up on kk's tax/class/zone implementation.
8
How can I cnfigure KK to not send Order status change emails?  I simply want an Order confirmation email to be sent and have that be it. 

Anyone know how I can configure it as such?
9
and one more screenshot...
10
Hmm.  I am definitely confused now.

I thought that a tax class would be something like 'taxable goods' or 'non-taxable goods'.  I'm not sure I understand what you mean by applying a tax class to a shipping module.  Can you expound on that a bit, or perhaps direct me to a resource that could help me?

I've attached some screenshots of my tax setup.  If you had the time and generosity, perhaps you could help me with this a bit?
11
geez, i feel dumb. 

every single upgrade script is included with the downloaded zip/installation.
12
Installation of KonaKart / Database Upgrade Scripts
June 26, 2012, 08:51:43 pm
Hey KonaKarts,

We've been using KonaKart for about a year or so now, but have not gone through any upgrade paths.  Currently, our company is still on 5.2, but we wish to upgrade to 6.3.  I am unable to find the database upgrade scripts form all of the interstitial versions of KonaKart.

What I would like to do is perform the database upgrade steps so that I can retain all existing product, configuration, etc. settings for our store.  I would like to install a fresh copy of KonaKart, point to the upgraded and already-existing database, and then perform the few JSP modifications that we chose to do.

Can anyone provide me with a link to the various upgrade scripts?  Is it somewhere on the site and I just didn't notice?  Any help would be appreciated, thank you!
13
**KonaKart Version Number : 5.2.0.0-C (built 9:03PM 15-Jan-2011 GMT)**

Hey KonaKarts,

I thought I had seen an answer to this in change logs for newer versions of KonaKart, but I cannot seem to find the pertient information anymore.

If a customer hits refresh, F5, or presses submit more than once during an order placement, the ultimate outcome is that the customer's order is in a state of 'Declined'.  The payment information shows that payment was initially accepted, but then switched over to Declined, stating that it's a duplicate transaction. 

This outcome affects reporting, as the customer is charged through our payment gateway, but does not show up on our Order report, since their status is bad.

Is this something that is indeed resolved/mitigated via an upgrade?  If so, what version contains the fix?  Or, if it is not revolved by an upgrade, are there any tips or insights as to how I could handle this?  Any help is much appreciated, thanks!
14
**KonaKart Version Number : 5.2.0.0-C (built 9:03PM 15-Jan-2011 GMT)**

Hey All,

I'm having an issue with my Shipping Module and tax classes.  Basically, as far as I can tell, I can only apply a Per-Item Shipping rate to one tax class - this is undesirable.

I would like to apply a per-item shipping rate to all products, regardless of tax class.  I have many products, some with one tax class, and some with another tax class.  However, all of these products, if they are not free shipping, should have the per-item flat tax rate applied to them, without any regard to their tax classes.

Does anyone know how this can be accomplished?  Should I be using rate tables or some other Shipping Module?  And, of course, of this is an issue which could be alleviated by an upgrade to a newer version of KonaKart, let me know please.

Thanks for helping out!
15
Contributions / GWT Validation Class
October 11, 2011, 03:50:47 pm
Hello,

I changed the way the validation error messages are displaying from using the field title to a paragraph element.  This inserts the error message right below the field that failed validation.  Once the field validates, the paragraph element is removed.  Let me know if there are any questions by creating a help post and sending me a direct message.

Thanks!
~Developers @ DispatchMediaGroup