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All had been working well with our site, but beginning on 12/1/11 customers are unable to checkout (everything had been fine for over a year). Now when checking out, customers get a java.net.ConnectException Connection Timeout and their credit cards are never processed.

I am able to login to authorize.net from a web browser and go into my account no problem. Any idea why this problem would 'all of the sudden' begin occurring???

Thanks!

Using One Page Checkout:

In previous versions of KonaKart, the company name would appear in the delivery address on the order confirmation page. I also have Company=true in the Konakart Admin->Customer Details. In the latest version, the company name seems to be missing from the delivery address (and invoice template), even if a company name was entered. I can see that the template uses $order.getDeliveryFormattedAddress(). I would like to have the company name displaying in the shipping and billing addresses, but right now it only shows the customer name. I'm guessing it is a configuration with One Page Checkout...just looking for a little direction on where to look. Thanks.

Did the fix in the source and built. Works like a charm now. Thanks! 

Thanks! I will anxiously await the update release.

Just installed a fresh copy of 5.5.0.0 on a machine that never has had konakart (or mysql for that matter):

Windows 7 x64 xp1
JDK 1.6.0_26 x64
MySQL 5.5.15 x64
JAVA_HOME = c:\java\jdk1.6.0_26
KK Install location: c:\Konakart5_5
DB name: test5_5
Default demo data built into database.

1) Configured KonakartAdmin email options to send out email.
2) Went to default site localhost:8780 and added item to cart and checked out.
3) Checkout 'hangs' on continue button when registering first time customer, but still registers customer in KKAdmin.
4) Went to KKAdmin and clicked 'Reset Password'
5) Received password in yahoo email and tried to login to 'my account' with new password (all running localhost:8780).
6) No match for E-Mail Address and/or Password.

No success in using a reset password.

Yes, I was able to do the password reset on the demo site, that is why I tried a default installation (I was able to duplicate the one page checkout hang on the demo site). I am currently installing konakart 5.5.0.0 on another computer that has never had any version konakart installed. I will report back shortly.

I am not using the period '.' That is for sure. 

I will do it again on another computer.

It is happening on a production site upgraded to 5.5.0.0 and also on the default installation I am trying to trouble shoot. Is there any output or classes I should be looking at to see what might be happening? A new password gets generated, but the system no likey.

Windows 7 (x64) sp1
Mysql 5.5.1.15 (x64)
JDK 1.6.0_23
Default Konakart 5.5.0.0 installation

I checkout as a new customer with a random product from the default installation (not using one page checkout--it hangs). I have tried resetting the password through konakartadmin (reset password) and also through konakart (forgot password). In both cases, the 5 character password is emailed and received, however, it is not accepted when attempting to login to 'My Account' or checkout. The message is displayed "No match for E-Mail Address and/or Password." I have tried the process over and over again with new customers and get the same result.

I will glady test any ideas you have.

I was hesitant in posting this thinking it was just a problem on our site upgraded to 5.5.0.0. But I have duplicated the same problem using the plain vanilla windows installation KonaKart-5.5.0.0-Windows-Setup.exe.

Only changes made were to configure the email options to allow for sending email (no changes to templates, etc). The emails are received just fine, including the new password, however, the password contained in the email will not work for the customer email whose password was reset.

Has this problem been seen before?

You can see the same problem trying to checkout of the konakart demo site. Just make sure you try to checkout as a 'new' customer (using an email that is not already in the system).

I thought I was loosing my mind when I could not get the one page checkout to work on my site when upgrading to 5.5.0.0 from 4.0.0.0. So I went back and performed a new installation on a Windows 7 (x64) machine using KonaKart-5.5.0.0-Windows-Setup.exe. I created a fresh/empty database and let Konakart populate the database with the demo data.

Launching the demo site and checking out (all using localhost:8780 demo site created by KonaKart with no changes made in KonaKartAdmin) I attempt to checkout using a new email address. I am then prompted for checkout information (name, address, country, etc). After entering a password and clicking 'continue', nothing happens. Click 'continue' again and the error pops up that says this email address already exists. It is impossible to move past this screen.

My environment:
Windows 7 (x64) sp1
Mysql 5.5.15 (x64)
JDK 1.6.0_23 (x64)

No changes or extra libs added. Just run right after install with the default store.

Pretty pretty pretty please    any ideas?

This is going to make me lose the rest of my hair, I don't have much to spare!

More info on the issue:

Enables one page checkout: true
checkout without registration: false
Enable wish list functionality: false
Allow wish list when not logged in: false
Enable gift registry functionality: false

Clicking for more detail on the error message on the web page shows:

Exception Stack Trace =
at com.konakart.bl.CustomerMgr.registerCustomerPrivate(Unknown Source)
at com.konakart.bl.CustomerMgr.registerCustomer(Unknown Source)
at com.konakart.app.KKEng.registerCustomer(Unknown Source)
at com.konakart.server.KKGWTServiceImpl.registerCustomer(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:569)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:208)
at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:248)
at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:567)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454)
at java.lang.Thread.run(Thread.java:662)

Any ideas on the problem would be HUGELY appreciated!

Hi KonaKart folks

This week I upgraded a 4.0.0 version of KonaKart to the new 5.5.0.0 version (community edition). Checkout performs normally UNLESS it is a new customer.

After entering an email and the system determines it is a new email and the customer information page shows, upon clicking the continue button at the bottom to continue to checkout...the system just hangs until you finally click continue again upon which the error message now shows that this email already exists.

Now if you go through the checkout procedure again after this error message with all goes well (because you are skipping the customer info page). What do I have wrong in my setup?? Its been driving me crazy for days now. Thanks!

Dean