**KonaKart Version Number : 5.2.0.0-C (built 9:03PM 15-Jan-2011 GMT)**
Hey KonaKarts,
I thought I had seen an answer to this in change logs for newer versions of KonaKart, but I cannot seem to find the pertient information anymore.
If a customer hits refresh, F5, or presses submit more than once during an order placement, the ultimate outcome is that the customer's order is in a state of 'Declined'. The payment information shows that payment was initially accepted, but then switched over to Declined, stating that it's a duplicate transaction.
This outcome affects reporting, as the customer is charged through our payment gateway, but does not show up on our Order report, since their status is bad.
Is this something that is indeed resolved/mitigated via an upgrade? If so, what version contains the fix? Or, if it is not revolved by an upgrade, are there any tips or insights as to how I could handle this? Any help is much appreciated, thanks!