Support Packages
For professional users of KonaKart, we offer two support packages. Our packages include development as well as production support and so we highly recommend our customers to consider purchasing support as soon as development of a project starts. Our statistics show that getting support early on, can be very cost effective since it ensures that:
- The development team uses KonaKart correctly and doesn’t waste precious time investigating how to implement core functionality and how to customize KonaKart.
- The development team has access to the KonaKart road map to avoid development of features that will be available shortly.
- Customer feature requests are prioritized by KonaKart for future releases.
- Access is given to interim releases with the latest features.
See our pricing table below for a summary of our different programs.
| Community | Silver | Gold | ||
| Price for 1 year* | Free | £3,700 GBP | £5,600 GBP | |
| User guide | PDF format. Download from the documentation section. | |||
| Community forum |  |
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| Number of support incidents |  |
Unlimited | Unlimited | |
| Guaranteed 1st response | |
2 business days | 4 hours | |
| Normal Business Hours (UK time) | |
9am – 5pm (Mon-Fri, excluding Bank Holidays) | ||
| Extended Business Hours (UK time)** | |
9am – 10pm (Mon-Fri, excluding Bank Holidays) | ||
| Feature requests prioritized | |
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* VAT will be added where applicable
** In event of Critical System Impact
Interested?
Are you interested or do you have questions? Feel free to contact us through the form below or directly. We will get back to you as soon as possible.