Administration

Customers are very important for making your on line venture a success. Therefore we ensure that we can manage them using the Admin App!

Customers may be found using a number of search criteria. Once found, they may be edited and deleted if you have the privileges to do so. You may create a new customer, view and edit a customer’s orders, reset his password, manage his reward points, manage his customer tag values and send him an email directly from within the Admin App.

A powerful feature of KonaKart is that you can click on a button to open the store front application, logged in as the currently selected customer. This feature is used in Call Centers where the operator can log in for the user and perform actions directly on the store front while the customer is still on the phone. The customer does not need to disclose his password to the operator.

The Admin App may be used to send bulk template based emails to your customers. Mails may be sent to all customers or to just those that:

• Have signed up for the newsletter.
• Have requested to be notified about a certain product.
• Belong to a customer group.
• Have customer tag values that match an expression.